Frequently Asked Questions



Does SaraOutlet.com match its competitors pricing?
Although it is not always possible to match the prices offered by our competitors, SaraOutlet.com goes the extra mile with its Price Match scheme. If you find the same product as you desire in another portal at a cheaper price, you can email us the product name, portal address and price of the product. Our sales representatives will verify and update the prices within 3 business days. The product must be IN STOCK and available as a NEW item. Apart from that, the products compared should have the same specifications.



Does SaraOutlet.com practice secure payment?
SaraOutlet.com practices secure payments. Our servers use the latest VeriSign SSL certificate so that only SaraOutlet.com can read a buyer's personal information. This security procedure encrypts all sensitive information that is transmitted from the SaraOutlet.com. Shopping online at SaraOutlet.com is statistically safer than using your credit card at a restaurant or department store. Security experts point out that online purchases without any human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. We are sure that after shopping online at SaraOutlet.com, you will appreciate the real convenience of shopping right from your comfort zones. Should you have any further inquiries about the security measures at the SaraOutlet.com, you can contact us at (+65) 9883 6553.



What are the available shipping methods?
SaraOutlet.com offers 2 different types of shipment, Air Mail Delivery (FREE SHIPPING) & Express Delivery.
Air Mail Delivery is offered free-of-charge to all parts of the world. Air Mail shipment will take around 10 - 20 business days excluding our processing time of 2 - 4 business days. (Tracking code will be given free-of-charge to orders which exceed the value of US$20)
Express Delivery shipping charges are to be borne by customers. Shipment will take around 4 - 7 business days excluding our processing time of 2 - 4 business days. (Selected large orders are automatically shipped via express delivery free-of-charge)



How long does the shipment take to reach me?
Air Mail / Free shipping will take around 10 - 20 business days excluding our processing time of 2 - 4 business days.
Express Delivery will take around 4 - 7 business days excluding our processing time of 2 - 4 business days.



Are bulk purchases entitled to any discounts?
Bulk purchases are entitled to discounts. Simply email us (sales@saraoutlet.com) the list of items & quantity required and we will customize a quotation for you.



Does SaraOutlet.com handle International Orders?
Yes, we handle International Orders and ship our products world-wide at no additional charge.



Are there any Tax and Customs duties payable?
SaraOutlet.com ships its item(s) from Hong Kong. Since Hong Kong is a free port, there are no sales taxes or duties payable. However, it is the responsibility of the buyer to check with their local Customs Office with regards to import taxes, duties and tariffs.



Can the delivery address be changed after I have placed my order?
Yes, SaraOutlet.com allows you to change your address after you have placed your order. Kindly contact us with your order details. However, in the event that the product has been sent, no changes in delivery address will be entertained.



Will I be able to trace my order with a tracking number?
Tracking code will be given free-of-charge to orders which exceed the value of US$20. You can check the status of your shipment at Hong Kong Post website. Tracking is available at http://app3.hongkongpost.com/CGI/mt/enquiry.jsp



What is the declaration on the shipping label?
Product’s category will be used in the declaration and the declared value for most countries will be between 30% - 60% of the package value. However, we will have to use real package value for countries like Norway, France and Denmark.Invoices and receipts are never included in the package, unless requested.



Why is PayPal the preferred mode of payment?
PayPal gives an added sense of security for customers as it does not reveal your personal information to its merchants.



What information will I need before I checkout via PayPal?
You will need a valid email address and either a valid credit / debit card or a bank account. You do not need to be a PayPal member to complete the checkout.



What are the different modes of payment accepted at SaraOutlet.com?
We accept payments through PayPal & Credit / Debit Card. For more information on payment options, please click here.



Why is my Credit / Debit Card transaction not successful?
This could be due to server maintenance issues faced by our payment processor. We would recommend you to try checking out at a later time.



What is the status of my order?
Upon processing your payment, an e-mail notification will be sent to you. Thereafter, we will update you periodically on the status of your order through e-mail.



How long does it take for my order to be processed?
Orders are processed within 2 - 4 business days.



Why do I get my partial shipment?
All products are sent together as one package. However, some products may not be in-stock and may require partial shipment. In the event that you are willing to wait for your products instead of receiving it in two packages, you can contact our Customer Service representatives as soon as you place the order with us.



Will I have two different tracking codes if I have partial shipments?
Yes. Different tracking code will be issued to different shipments.



What are the procedures for cancelling my order(s)?
If you wish to cancel your order after the payment has been done, you should contact us immediately. We will process your request and refund the amount within the next 72 hours. However, if your order has been shipped, you would have to wait for your package before sending it back to us for a refund. Your refund will exclude the actual shipping fees incurred.



When can I receive my back ordered items?
Items that are unavailable at the moment will be placed on back order while your other products are shipped. You may choose to cancel any outstanding back orders with us at any point of time.



What does the replacement policy cover?
SaraOutlet.com accessories, are produced by manufacturers all over China. While we strive to provide you with high quality accessories at affordable prices, a product might not perform as expected by the time it is delivered. In such a scenario, you may request for a replacement and it will be shipped to upon receipt of the returned product. Defective products can be exchanged within 90 days of shipment. We urge customers to maintain the original packaging of the order to facilitate the replacement process.



Why don’t I receive a confirmation email after my PayPal payment is completed?
The confirmation email is sent to your primary email address that you have specified in the checkout screen. In rare circumstances, you may be unable to receive the confirmation email from us due to a technical bug. In such scenarios, it is advisable that you contact our Customer Service representatives immediately for assistance.



Will I be able to add an item to an order which has been paid?
Yes, you can. However, you will need to add it before your order is packed for shipment.



What should I do if I do not receive my order number?
Firstly, you should ensure that emails sent by SaraOutlet.com do not end up in your SPAM/JUNK folders. If you do not receive emails from us despite adding us to your safe list, you should contact our Customer Service representatives immediately who will be able to assist you with your order number.



How long does it take for me to get a replacement?
Your replacement will be processed in approximately 10 - 14 business days.
The product will have to be returned before the replacement is processed.



How are warranties handled?
Repairs on defective merchandise are strictly handled by the manufacturers. SaraOutlet.com does not handle them, unless otherwise indicated. If any item arrives in a damaged condition due to shipping, we would highly recommend you to contact the carrier as well as SaraOutlet.com. You should also keep all the shipping materials with you until further notice from SaraOutlet.com.



How do I contact SaraOutlet.com?
For more information on our contact details, please check here.